How to Drop a Class
Step by step, right from your phone. Takes about one minute.
Use Your Makeup Tokens Before You Drop
When you drop a class, any unused makeup tokens on your account are forfeited. They cannot be refunded, transferred, or saved for a future enrollment.
We want you to get every class you have earned, so please book your makeup classes first, then submit your drop request.
Quick version
- 1Log in to your gym's portal.
- 2Tap My Account, then Enrollments on your athlete.
- 3Tap Drop Enrollment on the class.
- 4Pick a reason, tap Yes, please drop!
Need pictures? Full steps are below.
Before you start
Submit your drop at least 14 days before your next billing date on the 1st. Your athlete stays enrolled until the front office approves the request, and you will get a confirmation email when it goes through.
- 1
Log in to your gym's portal
Tap your gym. Use the email and password you set up when you enrolled.
Forgot your password? Tap Forgot Password on the login screen and a reset link goes to your email.
- 2
Open My Account
On your phone, tap My Account in the bottom bar. On a computer, it is in the top menu. You will see a card for each of your athletes. Tap Enrollments on the athlete's card.
Tap Enrollments. - 3
Tap Drop Enrollment
Every class your athlete is in shows here. Find the one you want to leave and tap Drop Enrollment.
Double-check the class name and day before you tap. If you just want a different day or time, tap Transfer Enrollment instead and keep your spot.Tap Drop Enrollment. - 4
Fill in the popup
- Drop Date: the last day your athlete will attend.
- Reason: pick one from the list (required).
- Notes: optional, anything you would like us to know.
Then tap Yes, please drop! It stays grey until you pick a reason.
Tap Yes, please drop!
That's it.
You will get a confirmation once the front office processes the request. Want to come back later? You can enroll again anytime from the portal home screen, and there is never a fee to return.
Still Not Sure?
Tell Us About Your Athlete
Want to talk it through first? Send us a message and the front desk will help, usually the same day.